Shipping & Delivery

Last Updated: April 01, 2026

This Shipping Policy explains how orders placed with Story 24 Films Store are processed, shipped, and delivered. We aim to provide clear and transparent shipping information so you know what to expect when purchasing our products (including masks, gloves, and clothing).

Story 24 Films Store is owned and operated by Magentta LLC.

1. Shipping Destination

We currently ship to:

  • United States only

We do not offer international shipping at this time.

2. Order Cut-Off Time and Processing Time

  • Order cut-off time: 2:00 PM Pacific Time (PT)

  • Processing days: Monday through Friday

Orders placed before the daily cut-off time may begin processing on the same business day. Orders placed after the cut-off time will generally begin processing on the next business day.

  • Processing time: 3 to 5 business days

Processing time includes the time needed to prepare, inspect, pack, and hand off your order to the shipping carrier.

After placing your order, you will receive:

  • An order confirmation email

  • A shipping confirmation email with tracking information once your order has been dispatched

3. Transit Time and Estimated Delivery

  • Transit time: 3 to 5 business days

  • Shipping days: Monday through Friday

  • Estimated total delivery time: 6 to 10 business days

Delivery times are estimates only and may vary depending on:

  • Shipping destination

  • Carrier operations

  • Weather conditions

  • Seasonal demand

  • Holidays or service disruptions

4. Shipping Rates

We offer simple shipping rates within the United States:

  • Flat-rate shipping: $5.99 USD for order

Shipping fees are displayed at checkout before payment is completed.

5. Carriers and Tracking

We ship through trusted carriers within the United States. Once your order has shipped:

  • A tracking number will be sent to your email

  • Tracking updates will be available through the carrier

6. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. If an order is delayed or returned due to incorrect address information, the customer may be responsible for additional shipping costs.

7. Delivery Delays

Delays may occur due to factors outside our control, including:

  • Carrier disruptions

  • Severe weather

  • Public holidays

  • High seasonal volume

8. Holiday and Peak Season Shipping

During peak periods (e.g., Black Friday, Christmas), delivery times may be extended by an additional 2 to 8 business days.

9. Refused or Undeliverable Packages

If a package is returned due to refusal or incorrect address:

  • We may deduct shipping costs from refunds

  • Reshipment may require additional payment

10. Lost or Missing Packages

If your package is marked delivered but not received:

  1. Check nearby areas

  2. Check with neighbors

  3. Wait 1 additional business day

Then contact the carrier or us for support.

11. Force Majeure

We are not responsible for delays caused by events beyond our control such as natural disasters, strikes, or government actions.

12. Contact Information

Story 24 Films Store (Operated by Magentta LLC)

  • Email: [email protected]

  • Address: 9433 Geranium, Fountain Valley, CA 92708, United States

  • Phone: +1 (714) 531-0288

  • Opening hours: Monday to Saturday, 10 AM to 5 PM (PT)