Returns & Refunds Policy

Last updated: March 29, 2026

At Story 24 Films Store, we want you to feel confident when shopping with us. If there is a problem with your order, we are here to help. This Returns & Refunds Policy explains when a return, exchange, or refund may be accepted for products purchased from our store.

Story 24 Films Store is owned and operated by Magentta LLC.

1. Return Window

You may request a return or exchange within 30 days of delivery. Requests submitted after this period may not be accepted.

2. Eligibility Requirements

To be eligible for a return or exchange, the item must:

  • Be in the same condition as received

  • Be unused and unaltered (Note: For hygiene and safety reasons regarding masks and gloves, items must be strictly unworn and in original sealed packaging)

  • Be returned with original packaging, if available

  • Not be damaged due to misuse after delivery

3. Eligible Return Reasons

We may accept returns or refunds if:

  • The item arrived damaged

  • The item is defective

  • You received the wrong item

  • The item significantly differs from the description

  • Returns for personal preference may be accepted depending on the condition of the item

4. Non-Returnable Items

We do not accept returns for:

  • Used items

  • Items damaged after delivery

  • Modified or personalized items

  • Clearance or final sale items

  • Items without proof of purchase

5. Return Shipping Costs

  • If the issue is our fault (defective, damaged, wrong item), we cover return shipping.

  • If it is due to customer preference, the customer may pay return shipping.

  • We do not charge restocking fees.

6. How to Request a Return

To request a return or exchange, contact us at:

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos of the product (if applicable)

7. Review Process

Once we receive your request:

  • We will review your case.

  • If approved, we will send return instructions.

  • If not approved, we will explain the reason.

Do not return items without approval.

8. Return Address

Return instructions and the exact return address will be provided after approval.

9. Refunds

Once we receive and inspect your return:

  • A refund will be issued to your original payment method.

  • Processing time: 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

10. Exchanges

If you request an exchange:

  • You may need to return the original item first.

  • A replacement will be shipped after inspection.

  • If unavailable, we may offer an alternative replacement or a refund.

11. Damaged or Incorrect Orders

Please contact us within 7 days of delivery if:

  • The item is damaged

  • You received the wrong item

Please include photos to help us resolve the issue faster.

12. Order Cancellations

Orders can only be canceled before they are processed or shipped.

13. Contact Information

Story 24 Films Store (Operated by Magentta LLC)