Contact Us

Last updated: April 6, 2026

If you have any questions about your order, our products, or our services, we are here to help.

Please contact us using the information below or submit a request through the contact form on this page. Our support team will respond as soon as reasonably possible.

Customer Support

• Email: [email protected]

We aim to respond to all inquiries within 1 business day during our regular support hours.

Business Information

Story 24 Films Store (Operated by Magentta LLC)

• Address: 9433 Geranium, Fountain Valley, CA 92708, United States

• Mailing Address: 9433 Geranium, Fountain Valley, CA 92708, United States

• Phone: +1 (714) 531-0288

Working Hours

• Opening hours: Monday to Sunday, 7 AM to 7 PM (PT)

Before Contacting Us

To help us assist you more efficiently, please include the following when relevant:

• Your order number

• A brief description of the issue

• Any relevant photos (especially for damaged, defective, or incorrect items)